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 Articles

  • You Offended!- How to Recover “Never ruin an apology with an excuse.”                Ben Franklin “Sorry, “is enough if you accidentally bump someone on a ...
  • 3 Easy Team Builders “If you’re not serving the customer, your job is to be serving someone who is.”  Jan Carlzon, Moments of Truth If you understand the relational dynamics ...
  • Like UPS, Avoid Left Turns “Leaders must be close enough to relate to others, but far enough ahead to motivate them.”  ― John C. Maxwell A left turn is an intentional ...
  • When You’re Wrong to be Right! “Choose being kind over being right, and you’ll be right every time.” Richard Carlson The pleasant  peaceful evening was now disintegrating as the minor disagreement  over whose turn ...
  • Grow from Feedback “Feedback is the breakfast of champions.” Ken Blanchard Do you ever find yourself wanting to get more feedback, but you’re just not sure how?  Well,  one ...
  • Laugh Yourself to Success “Take your work seriously, but yourself lightly.”        C.W. Metcalf HONK, HONK, HONK…You’re on your way to work and your horn gets stuck while you’re behind a ...
  • Why it’s Your Own Fault “People can’t live up to the expectations they don’t know have been set for them.” Rory Vaden It doesn’t matter if it’s a disappointment with a ...
  • Be Shockingly Transparent! “Don’t expose your private affairs in public.” Emily Post, Etiquette Guru Contrary to the etiquette queen’s opinion and the edicts of the PC police, my advice ...
  • 3 Ways to be More Likeable “People like people who like them.” Kare Anderson Running for office? George Gallup has discovered that the deciding factor between  Issues, Party and Likeability is the ...
  • Your Crystal Ball to Success “The future depends on what you do today.” ― Mahatma Gandhi What a quarter you had! Of course, it’s encouraging to have been successful in the past, ...

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