Everyone calls me “Dick” except telemarketers and waiting room greeters. Even at businesses where I’ve been going for years, I’m sometimes called with an inquiring “Richard?”, and it’s a page that’s yelled across the entire room- “Richard?” It’s as if I’m either a totally unknown person, or someone to be kept at a distance as contaminated and unapproachable. Not a greeting that’s in the “Best Practices” of customer service.

Why not come and greet me as a friend using my preferred name, ” Hi Dick. I’m Jean. Nice to see you. Dr. Proctor is ready for you now.” That’s a great customer service greeting that sends many positive relational messages. Don’t know my preferred name?- Change your registration process to include it. Here’s a clip with some other greeting tips.