Bosses ask me to fix a staff person, often their receptionist. I explain that I don’t fix people. I work with people and job assignments so that folks can really be themselves in their work . Once a person understands and is comfortable with who they are, then we can look at where they best fit in the organization. Maybe that “receptionist” is a better fit in billing.
I can’t fix your receptionist.
March 23, 2015 by