A poorly done apology can totally kill an otherwise recoverable relationship. If you want a “Healing Apology” you’ve got to look the offended person in the eye and :
1.Take the blame,
2. Make NO excuses,
3. Say “I’m sorry.”
4. Commit to change,
5. Give a gift and
6. Ask for forgiveness.
Sincerely done, you may end up with a relationship that’s stronger than ever. Watch how it’s done.
“These strategies work. Within minutes of the training session I found myself dealing with a difficult person and I had a whole new range of skills at my disposal.”